Frequently Asked Questions


Frequently Asked Questions about Matula Herbal Tea

A.  All the ingredients of Matula herbal tea are grown wild in various parts of Southern Africa.

Please click here for a detailed list of the plants used

A. Matula herbal tea is to be taken for 30 days, twice a day. One cup taken before breakfast in the morning and the other at least 2 hours after dinner before going to bed.

Although you might feel a lot better after a couple of weeks, it is most important to complete the treatment course. Should you for whatever reason wish to continue taking Matula herbal tea after you have completed the 30 day treatment course, it is not a problem, as the tea is completely non-toxic. However, if you merely wish to eradicate the Helicobacter Pylori bacteria, a 30 days treatment course should be sufficient.

A. We strongly advise all pregnant and nursing mothers to consult with their doctor before starting a treatment course.
A. If your child is under the age of 12 years, we advise you to consult with your doctor.
A. In this situation, we advise you to consult with your doctor before taking Matula herbal tea.
A. Laboratory test have proven that Matula herbal tea is less toxic than ordinary herbal tea. (see test reports here) Therefore there is no allergic reactions or contraindications with other medicines. However, if you are in doubt, please consult with your doctor or health practitioner.
A. Yes, we have experienced very good results over many years. Also successfully treated are various ailments associated with the Oesophagus, Stomach and Duodenum. Further Matula herbal tea has been used to treat Ulcerative Colitis, Non-ulcerative Dyspepsia, Dysbiosis, IBS and has shown to reduce inflammation in respect of Diverticulitis.
A. The majority of our customers have not found it necessary to take Antacid while being treated with Matula herbal tea. But if you are in doubt you should consult with your doctor.
A. No. Laboratory tests have shown that Matula herbal tea is completely non toxic. Matula herbal tea has been taken by thousands of customers over many years and no side effects have ever been reported. However, some customers, who also suffer from Candida Albicans overgrowth and without been aware of this, may experience symptoms which are very similar to those of Helicobacter Pylori infection.
A. The H. pylori Stool Antigen test ( HPSA) is very accurate and reasonably priced. This test is strongly recommended by us and most experienced medical practitioners.
A. The different herbs are sun dried after picking. When dry the herbs are blended in a specific ratio and then milled. Thereafter the tea blend is subjected to a process of steaming. This process will ensure that any form of bacteria and fungi will be eliminated. Thereafter the herbs blend is packed into standard tea sachet, which is further packed into a protective foil bag. The final processing and packaging is carried out by an accredited manufacturing company, which is registered by the FDA and further enjoys USDA NOP production standards certification, SGS organic production standards certification and is also HACCP registered.
A. The main reason is that the absorption of the active ingredients from a liquid is far greater ( 2 to 3 times ) than from a tablet/capsule. In addition, a liquid can more easily reach, cover and saturate the infected area of the stomach lining, thus allowing sufficient time to eliminate the H. Pylori bacteria.
A. We strongly recommend that you take two cups of Matula herbal tea per day for a continuous period of 30 days. Take one cup at least half an hour before breakfast in the morning and one cup one to two hours at night after dinner. It is important that you drink the tea on an empty stomach!
A. No, we are ethically committed to always refer you to your medical doctor for medical advice for any ailment. If you are unsure about your doctor’s advice and opinion, then you can seek a second opinion from a doctor, who practices holistic or complementary and alternative, such as a naturopath.

Questions About Cancelled and Returned Orders

A. Our policy for cancelled orders and returned orders.

These policies are effective as from the time of receipt of your order.

1. Refusal of delivery by customer: The returned item will be subject to the purchaser paying the full sent and returned shipping costs, plus a 20% handling fee of the purchase price. After our receipt of the returned tea in good order, the purchaser will be refunded the balance due and will be informed by email.

2. Our refunds policy: All refunds will be paid via PayPal only. Due to legislation, refunds may only be paid back to the source of the payment (www.PayPal.com).

3. Return time: Should you wish to claim, we would need evidence from you by way of a document from the courier company, clearly showing the date of receipt. After receipt of the tea, the purchaser has 14 days to return an unopened, unused box of tea, which will be subject to the purchaser paying the full sent and returned shipping costs, plus a 20% handling fee of the purchase price. After our receipt of the returned tea in good order, the purchaser will be refunded the balance due and will be informed by email.

4. Cancellation of your order:

  • As we endevour to ship orders out between 6 – 24 hour’s after receipt, any order cancelled after the 6 hour period will be considered as shipped, and therefore a 20% handling fee and sent and returned shipping costs will be deducted from the refund.
  • If the order has been shipped after cancellation it will be a mandatory requirement that the parcel is refused on delivery.
  • Should you not accept delivery of the parcel then you shall be liable for full sent and returned shipping costs plus 20% handling fee.

5. When special import permits are required:  In very few  countries, for example Indonesia, a purchaser  of tea and other beverages is sometimes  required by the authorities  to obtain a special  import permit or approval from the local FDA  or some other request.  In such cases it up to the importer/purchaser to obtain such permit at his cost. Should permission not be granted and the tea is returned to us by the courier, then the purchaser will receive a refund of the full purchase price, less courier fees and a 20 % handling fee.

6. If your address, submitted to us is incorrect: In such a case we will be notified by the courier company and we will request the purchaser by email to furnish us with the correct shipping address. Additional shipping and handling costs will be for the purchaser’s account.

 

 

Queries in Respect of Payment, Orders and Website

A. If you are using AOL, Hotmail, Gmail or Yahoo, you might not receive a reply from us due to very limited function of your email account.

All enquiries are answered by us within 24 hours of receipt during week days.

It is well known that above accounts do not allow receipt of messages which include attachments or links to other websites, which our replies do.

In order to avoid any such problems, please use different email accounts, not the ones shown above. In addition it is also important to white list us.

Please CONTACT US, if you experience the following:

• You experience difficulties in completing payments

• You are not able to complete the order process

• You have by mistake duplicated your order

Please do not use this form

• If you wish to change your shipping address – Click here

• If you wish to cancel your order please complete the contact form with details as to why you wish to cancel the order – Click here

A. You can view our website on any browser and all types of computers, tablets and mobile phones.
A. If you don’t enter your name exactly as it is shown on your credit card or debit card, that is a problem. It is very important that you use the same case, capital or lower case, as on your card. Further also check that you enter all the details required by PayPal.

Should you still be unable to complete your transaction with PayPal, please click on the link to contact Paypal

A friendly operator will be able to assist you during these opening hours: Monday through Friday: 4.00 am to 10.00 pm and Saturday and Sunday: 6.00am to 8.00pm.

A. You may then try PayPal’s eCheque payment method.
A. By going to the bottom of the page “Buy Matula Now”. Look out for the “Buy Now” buttons, showing the currency of your choice. By pressing the chosen one you will automatically be connected to the PayPal online ordering process. Carefully follow the instructions and complete all the information required by PayPal. On completion, then please press the “Process Order Now” button and your order will be processed. Shortly thereafter PayPal will send you ( and us) an Order Confirmation and we will then further email you our acknowledgement, that your order has been received by us.
A. We generally ship between 6-24 hours after receipt of order, but maximum after 2 business days. The only exception to this will be if we are waiting for additional information from our customers or if we have a public holiday in the country from which we ship.
A. Depending on where you live in the world, the shipping time is usually between 4 – 7 working days. We ship from South Africa to you the most reliably and fastest way- by courier service. The companies we have chosen is Fedex Express & Aramex Courier Service, 2 of the largest and most reliable courier companies in the world.
A. Fedex Express & Aramex courier service offers a tracking facility, which means that you or we can anytime establish the exact whereabouts of the parcel:

Delays can happen if the parcel is retained for inspection by the customs department in the country of destination. As our product is a pure herbal unfermented tea, it has for many years been accepted by customs worldwide.

A. The reason for this problem is that some internet service providers, like AOL, Hotmail, Gmail or Yahoo, block certain incoming emails as spam or junk mail. You might not receive a reply from us due to very limited function of your email account.

All enquiries are answered by us within 24 hours of receipt during week days. It is well known that above accounts do not allow receipt of messages which include attachments or links to other websites, which our replies do.

In order to avoid any such problems, please use different email accounts, not the ones shown above.

A. Yes we do. Our well trained and helpful service team are always ready and happy to help you with your questions and all questions and enquiries are promptly answered by email.
A. No. We are only able to accept orders through PayPal or by direct payment into our bank account. ( see following question).
A. Should you wish to pay via direct eft into our bank account, please email us on orders@matulatea.com and we shall forward you the bank details.
A. It is of utmost importance that you enter your name exactly as it is shown on your credit/debit card. Please ensure that you use same case as on the card, Capital or lower case. A further problem arises if you do not enter all details as requested by PayPal. Please double check such details. Should you still experience problems, please contact PayPal for assistance.
Paypal

 

Information disclaimer

The results of a Matula Herbal Tea treatment can vary from person to person, due to various differences in the severity of the Helicobacter Pylori infection and the general health and wellbeing of each person. To read the full disclaimer please click here.

 

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